Services

Customs Office

If you are arriving on an international flight, you must file a Customs declaration before leaving the airport.

Residents returning from the U.S. are allowed to import up to $800 worth of valuable items duty-free. Meanwhile, residents flying directly from the Independent State of Samoa, Guam or the Virgin Islands, will have a duty-free allowance of up to $1,200 on items of value.

Residents: Items to import duty free.

  • • Tobacco: 1,000 cigarettes, a reasonable amount of tobacco and 100 cigars.
  • • Persons 21 years of age or older: 1 quart of alcoholic beverages. For passengers coming from the Virgin Islands, Guam and Samoa: 1 gallon.
  • • Perfumes, lotions
  • • Some personal use items

Non-residents: Items to be imported duty free

  • • 50 cigars or 200 cigarettes or 4.4 pounds (2 kg) of tobacco (over 21 years old).
  • • 1 quart of alcoholic beverages (over 21 years of age);Gifts not exceeding $100 in value.

Prohibited to import

  • • Narcotics
  • • Marijuana
  • • Meats
  • • Fish that are not certified
  • • Cuban cigars
  • • Articles from Iran
  • • Leather goods from Haiti

International travelers may bring with them up to 10,000 dollars (USD) or its equivalent in foreign currency without making a declaration to Customs officials.

This is only a guide, for more information, click here.

Agriculture

All bags of passengers traveling from Puerto Rico to the United States must go through the inspection process. This inspection will be performed by officials of the United States Department of Agriculture (USDA), located at the entrance of all terminals.

These lists may vary. For a complete list, you can click here.

Permitted items (after inspection)

Avocado

Cocoa

Sugar cane (no husk, no knots)

Dried and/or fresh flowers

Citrus (Chinese, Lemons, Oranges, Grapefruits)

Strawberries

Cylanthrillo

Pigeon peas (Shelled, Frozen)

Mint

Guineo (Fruit/ Buffer Leaf)

Beans (shelled / podded)

Carrot

Quenepas

Soilless plants

Melon

Pineapple

Watermelon

Banana (cushioned fruit/leaf)

Items NOT allowed

Handicrafts made of palm leaves

Sugar Cane with knots and shell

Fresh fruit

Plants with soil

Live insects

Fresh pigeon peas

Fresh citrus leaves

Land snail

Seeds and/or pulpy nuts

Cottonseed

Banks

Need cash? For your convenience, the Luis Muñoz Marín International Airport has a Banco Popular branch that exchanges currency and ten (10) automatic teller machines (ATM).

Banking services
Location
Airline Cashless Program
Terminal A & Central Security Point
First Bank ATM
Terminal A – Second level
Banco Popular ATM
Terminal A – Second level
North Star Technologies ATM
Terminal A – Output Level
Banco Popular ATM
Terminal A – Output Level
North Star Technologies ATM
Parking – Car Rental
First Bank ATM
Terminal B – Check-in counter
Banco Popular ATM
Terminal B – Banco Popular Branch
Banco Popular ATM
Terminal B – Output Level
Banco Popular ATM
Terminal C – Output Level
Luggage

The Transportation Security Administration (TSA) and the U.S. Department of Homeland Security are tasked with protecting the nation’s transportation system. As part of its mission, TSA oversees and monitors compliance with the list of items that are allowed on aircraft.

3-1-1 Rule for liquids and gels in carry-on baggage

Containers of 3.4 ounces (100 ml) or less of liquid, aerosol or gel. More ounces are allowed in checked bags. Liquid is measured by the size of the container.

A plastic bag with a snap closure for containers 3.4 ounces or less. All containers must fit in one bag.

One plastic bag per passenger of one quart size. The bag should be placed in the security tray.

The 3-1-1 rule does not apply to the following products:

Milk, formula, baby food or medicine. If you have any of these items, let the security officer know.

Pistols
Including ammunition or replica pistols.
Flammable or explosive materials
Including fireworks or gunpowder.
Sharp objects
Including scissors with blades larger than 4 inches and all types of knives.
Tools
Including tools larger than 7 inches and all hammers, drills or crowbars of any size.
Sporting goods
Including batons, baseball bats or golf clubs.
Chemicals
Including tear gas and pepper spray.
FAQ's

The airport is open 24 hours a day. However, each airline has its own hours of operation. Please contact your airline to find out what time you need to be at the airport for your flight.

Luis Muñoz Marín International Airport recommends that people arrive at least two hours earlier for domestic flights (United States) and three hours earlier for international flights. For specific recommendations, you should contact your airline.

Children under 18 years of age usually do not have to present photo identification for domestic flights. However, each airline has its own requirements. Please contact your airline to confirm identification requirements for minors.

Please press here  to visit the Luis Muñoz Marín International Airport parking page.

Consider these three options:

* If you are a senior level frequent flyer, you may be able to check in at preferential queue.

* Use the express check-in machines available at the airport.

* Check in online; most airlines have this service.

Yes, this service is available 24 hours a day, 7 days a week. It is located at each of the entrance gates to the different terminals, as well as in the arrivals and baggage claim area. The service is free of charge; each person can pay whatever he/she wishes to reward. The services are provided by the Baggage Services Cooperative. The telephone number is 787-791-3371. Suggested tip is $2.00 per bag.

Any item found in the common areas of the airport – such as the parking lot or terminals – is held by the Puerto Rico Police Precinct 216, located on the arrivals level of Terminal E. This agency holds the items for a period of 30 days to 90 days. The airport serves as a channel of communication between the Puerto Rico Police and the person who lost the item. If a person believes he/she has lost an item at the airport facilities, he/she can access: www.sjulostandfound.com to complete a form and facilitate the process of locating you.

Service hours: Monday through Friday from 8:00 a.m. to 4:00 p.m. – 4:00 p.m.

Phone: 787-791-0098

For lost items at the security point, call: 787-253-5637

Service hours: Monday through Friday from 9:00 a.m. to 3:00 p.m.

For items lost on board the aircraft, contact your airline.

For additional information, please email: [email protected].

Yes, the Luggage Services Cooperative will take care of your luggage. For more information, call 787-791-3371 or write an email to: [email protected].

Yes, there are several duty free stores at all terminals. For more information on the stores, click here.

To obtain assistance for children traveling alone, you should contact your airline.

The Luis Muñoz Marín International Airport has a branch of Banco Popular, where you can exchange dollars to euros. There is also an ATM to withdraw euros at Terminal D. If you need to change to another currency, you can go to the Banco Popular branch at Parada 22 in Santurce. The telephone number is 787-723-7210.

* First-time applicants and minors must complete the DS-11 form. Adults qualifying for renewal must submit the DS-82 form.

* Submit evidence of U.S. citizenship: Birth Certificate, previous U.S. passport, Certificate of Naturalization/Citizenship Certificate or Consular Report of Birth Abroad.

* Provide a recent passport photograph. Must be in color and 2″ x 2″ in size.

* Present a valid photo ID. You can use your driver’s license, state ID, student ID, military ID, federal, state or municipal employee ID.

* Submit the documents with the corresponding payment. For more information on requirements and related costs go to: www.travel.state.gov.

The Smart Traveler Enrollment Program (STEP) is a free online U.S. Government service for U.S. citizens planning to travel or residing abroad.

STEP allows you to add information about your upcoming trip so that the Department of State can assist you in the event of an emergency. In addition, this program continuously sends information to U.S. citizens residing abroad about the nearest embassy or consulate.

You can sign up at www.travel.state.gov/step.

Identification

All adults (18 years of age or older) must present a federal or state photo ID at the check-in point in order to board their flight.

Residents

If you’re traveling between the U.S. and the Virgin Islands, you don’t need to worry about a passport. You will only need a valid photo ID to board your flight. As of May 3, 2023, the Transportation Security Administration (TSA), will require identification that meets REAL ID requirements. For more details, click here.

If you do not have identification, you may use your passport.

If you are traveling to another part of the world – either Canada, the Caribbean, Bermuda, South America or Europe – you must present your passport. For additional information, contact the Department of State at 787-723-1453/4344. You can also obtain information here.

U.S. Visitors

Forgot your passport? Don’t worry, you won’t need it.

When traveling from the United States to Puerto Rico, if you are a U.S. citizen or permanent resident, you don’t need to bring your passport, just a government-issued photo ID or Permanent Resident Card. For updated information, here.

Foreign Visitors

If you are visiting us from another city outside the United States, you will need a VISA to enter Puerto Rico. These are the same requirements you must meet to enter the United States, since Puerto Rico is a U.S. territory.

Minors

Most airlines have a service for unaccompanied minors. If you require this service, children must be at the airport more in advance than suggested, since documents certifying the people who bring them to Luis Muñoz Marín International Airport and who will receive them at the destination to which they are traveling are required. Contact your airline, as some airlines do not allow children to travel alone if there is a connection in the itinerary. Each airline has its own requirements. On international flights, an affidavit is required.

Practical tips

  • • Check the airline’s requirements beforehand.
  • • Take the child to the airport more than two hours in advance.
  • • Get the child to pre-boarding on time.
  • • Provide the airline with the telephone numbers of the person who will receive the child.
  • • Give the child a copy of the boarding ticket with the itinerary and make sure he/she keeps it safe.
  • • Take the child to the restroom before boarding
  • • Bring a photo ID when picking up the child.

For more detailed information on requirements, contact your airline.

Passenger services
Servicio
Location
Contact
TERMINAL A
Second level – Terminal A
Shoe Shine
Second level – Terminal A
787-907-2157
Second level – Terminal A
787-705-0904
TERMINAL B
Second level – Terminal B
Shoe Shine
787-907-2157
787-934-1704
Informationn
787.289.7240
TERMINAL C
First and second level – Terminal C
787-721-2400; ext. 5217
Second level – Terminal C
787-907-2157
Second level – Terminal C
787-705-0904
Shoe Shine
Second level – Terminal C
787-907-2157
TERMINAL D
Airport Hotel
Second level – Terminal D

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